All orders which have been processed and delivered cannot be cancelled or altered. But you may arrange for an exchange after you have received your orders.
Returns and Refunds also cannot be accommodated. However, we will gladly accept any request to exchange that is made within 3 days from the date of receiving your items, which is subject to confirmation with us either by email or telephone.
Please refer to our Returns and Exchanges policy:
- The items / products must be returned in its original packaging, unused, not damaged and in re-saleable condition together with any associated accessories and documentation.
- Exchanges cannot be accepted on worn, soiled, stained or washed merchandise.
- Discounted/ special priced items are final sales and will not be eligible for exchanges
- All exchange items will have to be sent to us at Customer’s own cost and risk.Customers will have to bear the delivery charges incurred when returning the goods.
- DOUREMI BABYCARE not holding any responsibility if your shipment lost during the return transit. Please pack your returned items properly to ensure that the items do not get damaged during transit. We reserve the right not to accept the return.
- Delivery fee for the replacement items is to be borne by the customers.
- For replacement items of lower value, the excess amount will not be refunded. For replacement items of higher value, customers will need to make payment for the differences before we deliver the goods.
For Damaged Item:
DOUREMI BABYCARE will make sure all items are in order and in good condition before deliver to customer. However, if you find that item delivered to you is damaged, broken or defective, kindly contact us at 013– 881 8287 within 3 days of receiving the product. We will make the necessary claim as well as replacement at no cost to you.
Please return your purchase to the following address:
